Making the work
behind support easier.
Core – Apple advisor-support platform
April 2025 – present
The application advisors use to log customer tickets and issues. My work connects user friction, frontend engineering and the delivery plan.
- UI improvements informed by Radar reports
- Frontend-to-backend API contracts
- Vue 3 feature delivery and Agile coordination
Inside the work
The responsibility
Develop and maintain the advisor interface, turn improvement areas into features, and coordinate integration with backend teams.
My contribution
I use Radar reports to understand friction, help prioritize the backlog, define frontend/API requirements and facilitate Agile ceremonies for a cross-functional team of 7+.
What this demonstrates
Hands-on engineering coupled with product judgment: clarifying a problem, aligning people around it and taking a feature through delivery.





